Any defects or incorrectly delivered products must be reported to us in writing or via email within 4 weeks of delivery. Return of the products must be in the original packaging and in as new condition.
The warranty period of our products corresponds to the factory warranty period. However, we are never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
The consumer has repaired and / or modified the delivered products himself or had them repaired and / or modified by third parties;
The delivered products have been exposed to abnormal circumstances or are otherwise carelessly treated or are contrary to the instructions of the entrepreneur and / or have been treated on the packaging;
The defectiveness is wholly or partly the result of regulations that the government has set or will make with regard to the nature or quality of the materials used.
For a guarantee, it is best to email us at firstname.lastname@example.org, state your order number and clearly state the complaints so that we can help you quickly and effectively.