Return shipments & Right of withdrawal
You have the right to cancel your order up to 30 days after receipt without giving a reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping. Only the costs for return from your home to the web store are for your own account. These costs amount to a minimum of € 8.95 per package (depends on your country), consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. Due to hygienic reasons, we cannot take back used and opened cosmetics / perfumes / creams and similar used products. To exercise this right you can contact us via firstname.lastname@example.org. We will then refund the due amount within 14 days after registering your return, provided that the product has already been received in good order. ”
You can download the cancellation form via the following link, customers not living in the Netherlands can just contact us and return their package with the original package slip inside.